Assistance Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Solution Guarantee

  • Our customer help crew is working day and night to attend to every one of your assistance needs. Every single ticket you submit to us shall be resolved within up to 60 mins. If your situation calls for assistance from one of our administrators, we will forward the ticket to the person on shift and will let you know that the issue is being resolved.

  • Top quality support service
  • Top–class Customer Support Service

  • Our technical assistance crew is going to be on shift for you round the clock to to attend to all assistance demand tickets that you submit. We offer technical help for all the packages that are pre–configured on your hosting server. These include our in–house made Hosting Control Panel, the chosen OS and the server administration panel (based on the VPS type).

  • Intuitive help center
  • An Informative Help Section

  • A thorough and consistently updated articles base is integrated into our in–house built Hosting Control Panel. It gives you quick tips about how to execute all of the basic site control jobs. The Help area includes exhaustive how to content articles and step–by–step video tutorials. You can open the Help zone by pressing the Help or Video buttons in the upper right part of each Control Panel section.