Client Support Channels
A 60–Minute Response Time Guarantee
We provide a sixty–minute response warranty for each support ticket or email that you send to our help desk staff. We will quickly answer all the typical questions and forward right away the case to our admins if any further assistance is needed. If you make use of our Optional Managed Services package, we will carry out any of the included server management tasks at a time that has been agreed upon beforehand.
An Exceptional Help Desk Support Service
- We’ll be online for you 24/7/365 to reply to any inquiries that you may have connected with our Hosting Control Panel or any of the applications that we have preinstalled for your convenience on the dedicated hosting server. If you also require assistance tackling server administration procedures, you can check out our Optional Managed Services package, which includes data backup hard drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, plus troubleshooting and installation procedures.
An Intuitive Help Area
Our Hosting Control Panel has been pre–installed for every Linux dedicated hosting server. Among its functions is a very time and effort–saving integrated knowledge base that will guide you step by step on all the actions that you can carry out. Most of the instructional articles have video versions which show all the actions that you can carry out in a very illustrative way. You will find all the help articles and the video tutorials in the top right corner of each Hosting Control Panel section.