If you ever have any inquiries related to the hosting service in general or if you encounter a problem with your sites, you will need to get in touch with the respective web hosting provider’s technical support team. It may not matter how fast they will answer when you have a generic question, but a problem like an ill-implemented application update, for instance, may result in your site becoming broken or invisible on the World Wide Web. And the longer you wait for the support team to lend a helping hand, the longer the website will be down. In case you offer services or goods online, any outage will unfavorably affect your site and you may lose current or potential clients. A lot of hosting providers, particularly resellers, respond to trouble tickets and e-mails within twenty four hours, but in the digital realm that’s far too long, as customers will hardly ever return to a site that is not functioning correctly over a prolonged period.

One-Hour Response Guarantee in Shared Hosting

If you are using any of our Linux shared hosting and you’ve got a question or face an obstacle, you can touch base with us 24-7-365 by submitting a support ticket or by writing an email and we will make certain that you obtain an answer in less than an hour. If the issue can be solved, we will do it before we get back to you, whereas in case there’s something that you have to do on your end, we will provide you with all the required information – what possible solutions to try, what settings to check, and so on. Typically, you’ll get a response within no more than 30 minutes, which suggests that waiting for hours and hours on end or even for more than 1 day to get assistance is something impossible. Our one-hour reply time guarantee is valid for any enquiry that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we realize just how essential it is to receive prompt support, we guarantee that you will never need to wait for more than sixty minutes to get a response to any ticket that you open via your semi-dedicated server Control Panel. In reality, you’ll rarely have to wait for more than twenty-thirty minutes and this applies to any query regardless of what its nature is – billing, general or technical. Additionally, our technical and client support team will be at your disposal 7 days a week, which means that even in case you post a ticket during national holidays, you’ll invariably get a blazing-fast response, which will include the answer to an inquiry, the solution to a predicament or the information needed to sort out an issue yourself – in case there is something that you need to do on your end. If you use our services, you’ll never have to waste a whole day hanging around awaiting a reply like you would with lots of other companies.