One-Hour Response Guarantee in Shared Hosting
If you are using any of our Linux shared hosting and you’ve got a question or face an obstacle, you can touch base with us 24-7-365 by submitting a support ticket or by writing an email and we will make certain that you obtain an answer in less than an hour. If the issue can be solved, we will do it before we get back to you, whereas in case there’s something that you have to do on your end, we will provide you with all the required information – what possible solutions to try, what settings to check, and so on. Typically, you’ll get a response within no more than 30 minutes, which suggests that waiting for hours and hours on end or even for more than 1 day to get assistance is something impossible. Our one-hour reply time guarantee is valid for any enquiry that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we realize just how essential it is to receive prompt support, we guarantee that you will never need to wait for more than sixty minutes to get a response to any ticket that you open via your semi-dedicated server Control Panel. In reality, you’ll rarely have to wait for more than twenty-thirty minutes and this applies to any query regardless of what its nature is – billing, general or technical. Additionally, our technical and client support team will be at your disposal 7 days a week, which means that even in case you post a ticket during national holidays, you’ll invariably get a blazing-fast response, which will include the answer to an inquiry, the solution to a predicament or the information needed to sort out an issue yourself – in case there is something that you need to do on your end. If you use our services, you’ll never have to waste a whole day hanging around awaiting a reply like you would with lots of other companies.