If your web hosting company offers live chat support, you are able to speak to an agent live and find out useful info or get a problem resolved in a very timely manner. The advantage of using chat instead of calling to consult with a live person is that you will need only a computer with web access, so that you will not pay any fees when you are in another state or country. Furthermore, it is a lot quicker to copy and paste details like domains, usernames or error messages in other words details which are sometimes difficult to provide to the other party on the telephone. The live chat is also a much faster solution to contact your web hosting service provider's support team in comparison to using a ticketing system. What's more, when some situation requires more time to be resolved, you'll be able to do something different while you wait for support on the live chat, therefore you will not lose time - something that's not possible in case you're on the telephone.

Live Chat Support in Shared Hosting

We supply a live chat support service for all Linux shared hosting that we offer and we're able to help you with almost everything in real time. If you don't have an account with our company yet, we will be able to provide you with more details about the plans in order to help you to select the most appropriate plan. If you are an active customer, we will be able to assist you with any general or billing matter and also with lots of common technical matters, for example an email address installation in a desktop email client. If you can't phone us for whatever reason or you're in some country where we don't have a local telephone number, our live chat is the best choice to contact us. Needless to say, some troubles need extra time to analyze and test, therefore you'll have to open a ticket to our technicians, however, we will save your time and help you with quite a lot of issues on the chat.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as a part of our services, so when you have any kind of questions for our Linux semi-dedicated hosting, you'll be able to contact our customer care team at any time regardless if you have already purchased an account or not. In general, the chat service is intended for pre-sales, billing and basic questions and problems, but we're able to assist you with many technical questions too. We will help you choose the proper plan for your web sites in case you don't have an account yet, we can answer any billing questions or issues you could have or we can help you with installing your new e-mail address on your personal computer or smart phone - all of this will be done timely as our live chat service is online all the time, each and every day. Any time you require support, you'll be able to speak to an agent and save considerable time.