Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you’ll never need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you’re browsing your files or editing various account settings. The ticketing system is being monitored 24x7x365 by our tech support team and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to get support. Unlike some other companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and ask for information concerning any billing or technical problem. Moreover, you can see a variety of educative articles, which will help you deal with the most commonly experienced predicaments yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we are using is integrated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting, which means that you will not require a different support platform to touch base with our client support team – you can do this on the spot as soon as you experience a challenge. Sending a new ticket takes several clicks and finding an older one is equally simple. With our intelligent search option, you can quickly track down any ticket that you have opened in the past. You can open a ticket at any moment in time since our client service team representatives are available 24x7 and reply in no more than sixty minutes, although it rarely takes this much to receive a reply. With Hepsia, you’ll have everything in one location and you can forget about the need to use 2 or more platforms to solve a simple problem.