If you’ve purchased a web hosting plan and you’ve got certain inquiries concerning a particular function/feature, or if you have chanced upon some obstacle and you require assistance, you should be able to touch base with the respective customer support staff. All hosting providers deploy a ticketing system regardless of whether they provide other means of contacting them apart from it or not, due to the fact that the most efficient way to fix a problem most often is to post a ticket. This kind of correspondence makes the responses exchanged by both parties simple to follow and allows the customer care team representatives to escalate the situation if, for example, a server admin should step in. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you’ll need to have at least two separate accounts to get in touch with the client service team and to actually manage the hosting space. Non-stop switching from one account to the other could sometimes be a burden, not to mention the fact that it requires quite a long period of time for the majority of web hosting providers to answer the tickets themselves.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you’ll never need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you’re browsing your files or editing various account settings. The ticketing system is being monitored 24x7x365 by our tech support team and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to get support. Unlike some other companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and ask for information concerning any billing or technical problem. Moreover, you can see a variety of educative articles, which will help you deal with the most commonly experienced predicaments yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we are using is integrated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting, which means that you will not require a different support platform to touch base with our client support team – you can do this on the spot as soon as you experience a challenge. Sending a new ticket takes several clicks and finding an older one is equally simple. With our intelligent search option, you can quickly track down any ticket that you have opened in the past. You can open a ticket at any moment in time since our client service team representatives are available 24x7 and reply in no more than sixty minutes, although it rarely takes this much to receive a reply. With Hepsia, you’ll have everything in one location and you can forget about the need to use 2 or more platforms to solve a simple problem.