The accessibility to the customer and technical support that a shared hosting company offers will tell you a lot for the services which they offer too. When you're allowed to use just email messages and tickets, you have most probably found a reseller not the website hosting supplier. When this is the case, you'll probably have to wait for a couple of days in order to get a problem resolved since your reseller may not be checking their communication regularly or they may have to get hold of the real web hosting company for extra assistance. When the supplier offers you different means of communication with quick response time which are available at any time, they're most likely the top provider, not only a reseller. Therefore you'll take advantage of well-timed assistance and excellent support since they will have immediate access to the servers where your account will be created. Whatever the issue - sales or technical, it is always much better to get hold of your web hosting company right away via your preferred method of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for our shared hosting packages are twenty-four-seven, so you can forget about waiting for a few days so as to receive assistance. If you aren't our client yet, you can call us, chat with an agent or send an email message. If you do have an account, you can open a support ticket in addition to the other three methods of contact. You're able to pick the best way to contact us depending on where you are or what kind of device you're using. We can easily help you for more or less any webhosting-related query that you have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in such a case the max reply time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you'll be able to take advantage of our 24/7 support services even on public holidays. Your web sites will be available constantly and so will we. With a number of contact options, you'll be able to choose the best approach to get in touch with us and inquire about our services in case you don't have an account yet, or request assistance in case you're already one of our customers. You'll be able to call us, start a chat with a live representative, send an email message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with a one-hour answer time warranty, although it hardly ever takes over 20 mins to receive assistance regardless of the complexity of the issue. With our customer and tech support services, we'll be available for you whenever you need us, not several days later.

24/7 Customer Support in VPS Web Hosting

In case you get a virtual private server through us, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, you'll find several local telephone numbers in the United States of America, Great Britain and Australia along with a live chat service. If you are a current customer and you need assistance with some technical issue that requires additional time to investigate or resolve, you're able to open a support ticket through your billing account or you will be able to send an e-mail and we'll handle the problem and send you an answer within 1 hour. The answer time is warranted 24/7, including holidays and weekends, still for the majority of issues it takes less than 30 minutes to get assistance. The support service covers the VPS plus all the pre-installed software it includes, so in case you need help with third-party apps, you will be able to check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers Hosting

All dedicated server packages that we supply come with 24/7 support via different methods of communication and with a one-hour maximum reply time warranty. In case you want to learn more about the plans or you have some billing or general questions, you can phone one of the local numbers that we have worldwide or you can use our live chat service and consult with a live representative. For strictly technical difficulties that need the help of a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an e-mail, since these channels are more appropriate to track a certain issue. The answer time for them rarely surpasses half an hour, so you can forget about having to wait for a whole day to get support. Our support service is available for all the server-related matters, as well as the pre-installed software. In case you want help with third-party applications, you may consider adding the Managed Services upgrade that we supply with all the packages.